Terms and Conditions
Welcome to Shoe Street. By using our website and purchasing products, you agree to these Terms and Conditions. Please read them carefully before making any transactions.
1. Shipping and Delivery
We’ve partnered with BobGo to ensure fast, reliable delivery across South Africa. Your order is tracked from the moment it leaves our hands to when it arrives at your door.
Delivery Areas
We deliver nationwide, including main centres and outlying areas. Delivery times may vary based on your location.
Delivery Timeframes
- Main centres: 2–4 working days
- Outlying areas: 3–6 working days
Orders are dispatched within 1–2 business days. You’ll receive tracking details as soon as your parcel is on the way.
Shipping Fees
Shipping fees are calculated at checkout based on your location. Free delivery may apply on orders over a certain value — see your cart for details.
Order Tracking
Once shipped, you can track your order anytime using our Track My Order page. Simply enter your order number and email address to view real-time updates via BobGo.
If you have any shipping-related queries, feel free to contact us.
2. Returns & Refunds
You have 30 days from the date of delivery to return your product if you are not satisfied. The product must be in its original condition, unworn, and in the original packaging.
How to Return and Item
Please read our refund and returns page for details on how to return an item.
3. Detailed Description of Goods & Services
We offer a wide range of footwear for men, women, and children, as well as accessories related to shoes (e.g., shoe care products). Each product is listed with detailed descriptions, including size guides, colors, materials, and other specifications. While we aim to ensure the accuracy of all information, please note that product images may differ slightly from the actual product due to variations in lighting, screen settings, or product availability.
4. Customer Privacy Policy
We take your privacy seriously. Any personal information collected from you (e.g., name, email, address, phone number) will be used solely for processing orders, delivering products, and communicating important updates regarding your order. We will never share your personal information with third parties without your explicit consent, except as required by law.
We use encryption and secure systems to protect your data during transmission. Please refer to our Privacy Policy page for more detailed information on how we protect your personal information.
5. Payment Options Accepted
We accept the following payment methods:
• Credit and Debit Cards (Visa, MasterCard, American Express)
• Instant EFT (via PayFast)
• Bank Transfer (for larger orders or specific requests)
• Payflex
• Payjustnow
All payments are processed securely via trusted payment gateways.
6. Credit Card Acquiring & Security
We use reputable third-party payment providers, such as PayFast and PayFlex, to process credit card transactions. These providers use secure encryption protocols (SSL) to protect your credit card and personal information during payment.
Your credit card information is never stored on our servers and is processed directly by the payment gateway. We are committed to keeping your data safe.
7. Customer Details Separate from Card Details
When making a purchase, your personal details (such as name, address, and email) are collected for order processing and delivery purposes. However, we do not store any sensitive financial information, such as your credit card details. These are handled securely by our payment partners.
8. Merchant Outlet Country & Transaction Currency
Shoe Street operates as a registered South African business, and transactions will be processed in South African Rand (ZAR). International customers may be subject to currency conversion fees depending on their bank or payment provider.
9. Responsibility
As the customer, you are responsible for:
• Ensuring the accuracy of the information provided during checkout.
• Following our return policy and ensuring products are returned in their original condition if necessary.
• Any import duties, taxes, or customs fees applicable to international deliveries.
Shoe Street is responsible for ensuring that the products sold meet the descriptions provided and that they are delivered in accordance with our delivery policy.
10. Country of Domicile
Shoe Street is based in South Africa. Any legal issues arising in relation to these Terms and Conditions will be governed by South African law.
11. Variation
We reserve the right to modify or update these Terms and Conditions at any time. Any changes will be posted on this page and will be effective immediately upon posting. Please review this page regularly to stay updated on any changes.
12. Company Information
• Company Name: Shoe Street (Pty) Ltd
• Physical Address: 164A Murchison Street, Ladysmith, South Africa, 3370
• Email Address: info@shoestreet.co.za
13. Business Hours
• Business Hours: Monday to Friday, 9 AM – 5 PM (SAST).
We strive to respond to all queries within 24 hours during business days.
14. Customer Support
If you experience any issues with our products or service, please reach out to us. We are here to help you resolve any problems promptly.